FAQs

We accept Paypal and in some cases, especially for orders over the phone, we can accept bank transfer. Although, please allow time to process your order as this is a more manual process where we have to check the payment came through.

As with standard buying, if you are unhappy with your purchase you can return it to us within 30 days. If you find that you use the equipment (motors, controllers) and they are defective we can issue replacements as deemed necessary. We do also offer a repair service if you want to send us your old equipment we can take a look. In some cases we can clone your configuration and use it to send you a replacement. These are just our guidelines so please contact us to explore the options.

If you find that the order you have placed has an error or you want to add something please call us as soon as possible during our working hours to amend the order. If you want to cancel this will also require you to contact us to understand why.

Well, if you have purchased a motor controller from us, chances are you also want to setup the accompanying software and tools to go with it. If you didn't receive it in your initial emails please contact us straight away and we will get that setup.

Yes, all new products come with their standard warranty. Clearance products do not. If a product is without warranty, it will be clear from the purchase page. Be rest assured, any minor errors we are happy to fix.

If you have purchased a kit with us, you can book a convenient slot with the engineering team by calling our UK office number (top of the page). If you have come across an older controller or it is a replacement one, we can help you clone a working one and then copy to your new device. This may require specific tools and commands but we are happy to assist.

Yes! We can ship internationally.

Your order can be tracked through your account, but please feel free to call or email us at your convenience.